Terms and Conditions Online Shop

Jamones Nevadensis S.L. is registered under number N.I.F. B-18577403 with the Chamber of Commerce in Granada, Spain, for the sales and distribution of our products by means of this website, as well as in our physical shops. The conditions below are applicable to all sales through this website.

Considering that all our orders are processed at our address in Spain (C/ Carretera 48, 18417 Trevélez, Granada, Spanje), the applicable laws are those of Spain. In accordance with Spanish consumer law, article 1/2007, an official complaints form can be provided on request.

Payment methods

You can pay for your order using the following payment methods:

Pay with Visa, MasterCard, American Express, PayPal, Cash on Delivery (Spain), Ideal (Holland), Bancontact (Belgium), or Bank Transfer

  • Pay on Delivery. Only available in Mainland Spain and the Balearics, except orders containing custom prepared products, and with an additional charge of €3.
  • Visa, MasterCard, or American Express using our secure payments processor, Stripe.
  • iDeal (only in The Netherlands).
  • Bancontact (only in Belgium).
  • PayPal, at an additional processing charge of 3.5%.
  • Bank Transfer. Please note all transfers must be in Euros.

Return conditions

In the case of a fault with our products during the warranty period, we will refund the full purchase amount. This warranty period is 2 years from the day of delivery, taking into account that our natural products will degrade over time. You can also decide to not go ahead with the purchase after delivery, and return the product unopened and in the original packaging within 14 days of delivery.

Warranty

Our warranty is applicable if the product does not meet the expectations:

  • The product is not according to the description of not according to the quality we promise on the basis of regular samples, or the product does not resemble the model advertised.
  • The product is not usable in accordance with the recommended use of similar products.
  • The product does not poses the usual qualities that you can fundamentally expect from a similar product, taking into account that our natural products degrade over time.

In case of warranty, we will:

  • In the case of a faulty product (ham stand, knifes, etc.), take care of repair, replacement or a full or part refund of the purchase amount without any additional costs to you.
  • The warranty period is 2 years from the date of delivery.
  • You must inform us within 2 months of finding the defect.

The warranty is 2 years from the day of delivery, taking into account that our natural products degrade over time.

Returns

What must I do to return a product?

  1. Use the original packaging and enclose a copy of the invoice.
  2. Contact us on phone number +34 958 85 87 73 (Spanish) or send an email to customerservice@jamonesnevadensis.com (Spanish, Dutch, English) including your order number.

As soon as we receive the product we will thoroughly investigate the fault and subsequently refund the purchase amount to the card or bank account of purchase. For reasons of fraud prevention, we can not refund the amount to any other card or account.

Product damaged during transport

If, at the time of delivery, the packaging appears damaged, please make sure to ask the courier to make a note of this on the proof of delivery before signing. If the packaging is intact, but there appears to be transport damage to the product, you should contact the courier directly, or us. We will be happy to help you resolve the issue. In any case, we will replace the product without any additional charges.

Changing your mind

You are entitled to change your mind without any need to provide an explanation within 14 days of delivery.

What must I do if I have changed my mind?

  1. Use the original packaging and enclose a copy of the invoice.
  2. Contact us on phone number +34 958 85 87 73 (Spanish) or send an email to customerservice@jamonesnevadensis.com (Spanish, Dutch, English) including your order number.

As soon as we receive the product we will check its state and subsequently refund the purchase amount to the card or bank account of purchase. For reasons of fraud prevention, we can not refund the amount to any other card or account. If the product does not arrive back in a perfect state, or not in the original packaging, we reserve the right to only refund part of the purchase amount.

Shipping costs and VAT

The shipping costs are determined based on three factors:

  1. Country
  2. Zone
  3. Weight

For a full overview, see the page with detailed shipping costs.

All our consumer prices are including Spanish VAT. Nonetheless, in various places this is also indicated next to the price. The shopping basked, after entering the delivery address, displays the full price, without any further additional costs.

Availability

We do everything we can to have our site always available, but in exceptional cases we must temporarily take our shop offline to perform maintenance. In this case, please contact our physical shop and office in Trevélez on phone number +34 958 85 87 73 (Spanish) or send an email to customerservice@jamonesnevadensis.com (Spanish, Dutch, English).

Jamón de Trevélez - Indicación Geográfica Protegida
Certificación de Jamones en España 10.15544 / GR C.E.
Bureau Veritas Certificación ISO 9001 Jamones Nevadensis
Calidad del Jamón Certificada

European Regional Development Fund EUROPEAN UNION
European Regional Development Fund